Position Overview

We are looking for a Technical Writer to join an IT consulting team on a remote basis. This role creates information, content, documentation, roadmaps, and diagrams that promote awareness and transparency around our products and services. The Technical Writer works embedded with product teams to understand what is being built and to recommend how to communicate it effectively, supporting a strong customer experience and continuous improvement.

Responsibilities

• Prepare, review, revise, and maintain technical documents covering products, tools, services, system operations, and user documentation
• Write and edit technical documentation for all products, including installation, configuration, how-to guides, and presentations
• Help prepare and maintain operations documentation, user guides, manuals, and technical publications
• Create, post, and refresh website content related to products, tools, and services
• Write clear technical copy for a range of documents, applying strong grammar and writing fundamentals
• Maintain current internal documentation and coordinate the layout and design of documents
• Produce quality documentation and training materials, following the established communication process
• Prepare communications, documents, content, and reports for audiences with varying levels of familiarity with the product and program
• Research technical and programmatic subject matter, organize information from multiple sources, and present it in a concise, user-friendly manner
• Write technical copy independently for programs or projects of similar complexity, under general direction

Qualifications

• Bachelor's degree in business, IT, or a related field, and 2 years of relevant experience
• Strong communication and proofreading skills
• Experience with research, analysis, and documentation
• Strong written and verbal communication skills, including active listening
• Experience in the IT industry
• Ability to work independently and as part of a team
• Proficient with website content management systems such as Contentful and WordPress
• Proficient in MS Word, Excel, and PowerPoint
• Familiarity with collaborative tools such as Atlassian, Mural, and Slack
• Strong customer interaction and interpersonal skills, including public speaking
• Strong organizational skills and attention to detail

Preferred Qualifications

• Familiarity with cloud platforms such as AWS, Google Cloud, or Oracle Cloud Infrastructure
• Experience with federal contracts and projects
• Experience with content management systems
• Experience working in a SAFe Agile methodology